Patient Responsibilities

Please help us by cancelling any appointments you are unable to attend.

Also only request home visits if you are too ill to attend the surgery and if possible do so before 11am.

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. If a patient is violent or abusive they will be asked to stop their behaviour. If it persists then we may exercise our right to have them removed immediately if necessary, from our list of patients.

Confidentiality

We respect your right to privacy and regardless of how old you are we keep all your health information safe and secure. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care. You have a right to know what information we hold about you. If you would like to see your records, please call our practice manager.

Comments and Complaints

Should you have any specific complaints about our service please bring them to our attention either in writing or by speaking directly to Alison or Dr Gauntlett. We will respond to any complaint within 48 hours.

It is only through feedback that we can give you the service you want. We do not see complaints as purely negative, and we are also happy to receive your positive comments about the practice. If you feel unable to complain to us then contact the Patient Advice and Liaison Service (PALS) or the complaints adviser at the PCT on 0116 2957603